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At Full Moon Baby ("we," "our," or "us"), your privacy and the trust you place in our care matter deeply. This Privacy Policy explains how Sabrina Osorio and Full Moon Baby collect, use, store, and protect the information you share with us through this website (fullmoonbaby.care) and through our newborn care and postpartum doula services.

1. Information We Collect

When you contact us, book a consultation, or interact with our website, we may collect:

• Contact details — your name, email address, phone number, and the message you send through our contact form or WhatsApp.
• Service information — your baby's age, due date, family situation, and any care preferences you choose to share so we can support you.
• Photos and testimonials — only with your explicit, written consent (see Section 4).
• Basic technical data — standard browser and device information collected by your hosting provider for security and performance.

2. How We Use Your Information

We use the information you share with us to:

• Respond to your inquiries and schedule consultations.
• Provide newborn care, postpartum support, and sleep guidance tailored to your family.
• Send appointment reminders and follow-up messages.
• Improve our services and the content of this website.

We do not sell, rent, or trade your personal information to third parties.

3. Confidentiality of Family Information

Everything shared during a consultation or while caring for your baby — including health details, family circumstances, and observations — is treated as strictly confidential. Information is only disclosed when legally required, when a child's safety is at risk, or with your explicit consent.

4. Photos & Testimonials — Kind Words Section

The photos and quotes shown in the "Kind Words" testimonial section of this website were provided directly by the families themselves. Each photo published belongs to the same person who provided the written testimonial, and was shared with their explicit consent to be used on this website.

No images of babies or families are ever taken, stored, or published without the parents' prior written authorization. If you previously gave consent and wish to withdraw it, simply email us and your photo or testimonial will be removed promptly.

5. Data Storage & Security

Your information is stored on secure servers and accessed only by Sabrina Osorio. We apply reasonable technical and organizational safeguards to protect your data from unauthorized access, alteration, or disclosure. No method of transmission over the Internet is 100% secure, but we treat your information with the same care we bring to your family.

6. Cookies

This website uses minimal cookies — only those strictly necessary for the site to function correctly and to remember basic preferences. We do not use cookies for advertising or third-party tracking.

7. Third-Party Services

We may use trusted third-party tools (such as WhatsApp for messaging, email providers, and our website host) to communicate with you. These providers have their own privacy policies, and we encourage you to review them.

8. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Request deletion of your information, including any photo or testimonial.
• Withdraw consent at any time.

To exercise any of these rights, contact us through the form on our website or via WhatsApp.

9. Children's Privacy

This website is intended for parents and caregivers. We do not knowingly collect personal information from minors. Any information about babies or children is shared by their parents in the context of our services and treated under Sections 3 and 4 above.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page indicates when the most recent revision was made.

11. Contact

If you have any questions about this Privacy Policy or how your information is handled, please reach out:

Full Moon Baby — Sabrina Osorio
WhatsApp: +1 (818) 298-0165
Website: fullmoonbaby.care